Customer Service Representative
Customer Service Representative (Full-Time)Industrial Profile Systems - Akron, OHSalary/Exempt Job DescriptionThe Customer Service Representative will provide inside customer support while working closely with Sales Managers, Engineering, and Product Management, to ensure a smooth flow of customer information and requirements throughout the organization.
This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.
This position will report directly to the General Manager.
Job Responsibilities Monitor customer service phone calls and emails for quality assurance Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process Serve as a liaison with the outside sales team Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced Maintain close contact with customers to give updates on progress toward resolution of issue or service requests.
Ensure that appropriate changes were made to resolve customers' problems and further investigate unresolved customer issues Keep records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken Work with IPS Sales channel design center & manufacturing representatives to manage data and relationships Perform other miscellaneous job duties and related functions as directed Desired Skills & ExperienceMinimum of 2-5 years of experience with sales and/or customer service Knowledge of Microsoft Dynamics NAV is a plus, but not required Preferred experience using ERP or CRM system Ability to manage multiple priorities and tasks with a sense of urgency Well organized with an aptitude for details Effective verbal and written communication skills Have the ability to multi-task and produce quality results under pressure Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.
) Must be self-started and able to work independently with little supervision Company DescriptionIndustrial Profile Systems, previously known as MB Kit Systems, LLC is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries.
Founded in 1996, MB Kit Systems, LLC occupies 50,000
sq.
ft.
in Akron, Ohio, where we design, machine, and assemble custom machine base, table, and enclosure solutions.
This vertical integration allows for quick turnaround times and the ability to produce custom solutions.
Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share.
PI226590478 Recommended Skills Communication Coordinating Customer Service Microsoft Dynamics Nav Microsoft Excel Microsoft Outlook Estimated Salary: $20 to $28 per hour based on qualifications.
This position is responsible for building client relationships, project management, and developing sales opportunities and must be able to recognize growth opportunities and utilize extruded aluminum to solve complex challenges for existing and new clients across manufacturing industries.
This position will report directly to the General Manager.
Job Responsibilities Monitor customer service phone calls and emails for quality assurance Support customer inquiries, including but not limited to providing quotes, processing orders, and providing client updates along the entire process Serve as a liaison with the outside sales team Follow up to ensure successful order entry, sales fulfillment, installation, post-installation, and operations on orders produced Maintain close contact with customers to give updates on progress toward resolution of issue or service requests.
Ensure that appropriate changes were made to resolve customers' problems and further investigate unresolved customer issues Keep records or customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken Work with IPS Sales channel design center & manufacturing representatives to manage data and relationships Perform other miscellaneous job duties and related functions as directed Desired Skills & ExperienceMinimum of 2-5 years of experience with sales and/or customer service Knowledge of Microsoft Dynamics NAV is a plus, but not required Preferred experience using ERP or CRM system Ability to manage multiple priorities and tasks with a sense of urgency Well organized with an aptitude for details Effective verbal and written communication skills Have the ability to multi-task and produce quality results under pressure Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook, etc.
) Must be self-started and able to work independently with little supervision Company DescriptionIndustrial Profile Systems, previously known as MB Kit Systems, LLC is the premium provider of engineering and design services utilizing our structural aluminum and modular components to create mechanical hardware solutions across a wide range of industries.
Founded in 1996, MB Kit Systems, LLC occupies 50,000
sq.
ft.
in Akron, Ohio, where we design, machine, and assemble custom machine base, table, and enclosure solutions.
This vertical integration allows for quick turnaround times and the ability to produce custom solutions.
Quality craftsmanship and innovative designs with a focus on customer service will allow for continued growth and market share.
PI226590478 Recommended Skills Communication Coordinating Customer Service Microsoft Dynamics Nav Microsoft Excel Microsoft Outlook Estimated Salary: $20 to $28 per hour based on qualifications.
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